Letter from the CEO

Thank you for considering Kindred Chicago Lakeshore for yourself or your loved one.

As you are learning about our facility and managing the medical issues you are facing, I would like to assure you that we understand your concerns and want to assist in any way we can.

We understand it is important for you to find a facility where you can be comfortable and participate in the decisions that are being made regarding the care received. Quality patient care, patient safety and customer service are the cornerstones of Kindred Chicago Lakeshore. Our success in this endeavor is apparent as our employees’ teamwork and dedication translates into high levels of satisfaction – patients and families rate our quality of care at over 94% and 98% say they would recommend Kindred. Kindred Chicago Lakeshore is also the proud recipient of the Hospital Employee Performance Award Program (HEPAP) Silver Award for second quarter, 2010.

We value your concerns and understand you need information in order to make informed decisions to accomplish maximum improvement during hospitalization.

Our staff and physicians have expertise in the care of patients with catastrophic illnesses and will make every effort to help meet your goals and expectations. We also have many resources available to guide you through any difficult decisions that may arise during your stay and help you through any financial matters that may arise.
    
This website has been designed to give you an idea of who we are, what we do and how we can best assist you or your loved one. If you have additional questions, please feel free to contact me at (773) 381-8100.

Sincerely,

Dianne Otteman
Chief Executive Officer
Kindred Chicago Lakeshore